TCL Group recently started a new 3-year contract with Battersea Fields Residents Organisation providing repair and maintenance services to tenanted and block properties and the initial resident satisfaction feedback is proving very positive.
100% of voids completed on time
TCL Group again exceed the target for completed voids on time for Islington Council with a verified KPI of 100% for May 2016.
Innovation: TCL Team Safety Bags
CCS Level of Best Practice: Innovation
Site: Clapham Park Estate, London SW2
Client: Metropolitan
Site safety is of the utmost importance with logical procedures in place to deal with potential accidents or emergencies. This is of particular importance when working within residents homes where the ability to act quickly in response to an accident is crucial.
TCL Group once again exceed the target for completed voids on time for Islington Council with a verified KPI of 95%.
The results of the latest customer satisfaction survey for our major kitchen and bathroom renewal programme with Interserve Support Services have been published and TCL Group is the top performing contractor with a satisfaction rating of 96.30%.